Cancellation & Refund Policy

At Friendly AI Solution, we are dedicated to providing enterprise-grade ERP automation. However, if you decide to cancel your subscription, you may do so at any time by contacting our support team or raising a ticket from your CRM dashboard.

• Monthly Subscriptions: Cancellation requests must be submitted at least 7 calendar days prior to the next scheduled monthly billing date.
• Annual & Multi-Year Subscriptions: Cancellation requests must be submitted at least 15 calendar days prior to the annual renewal date to prevent automated renewal invoicing.
• Following cancellation, your service remains fully operational through the end of your prepaid billing period, with zero cancellation penalty fees.

We offer a transparent 7-Day Money-Back Guarantee for all first-time new subscribers of our standard cloud software plans (Nano, Basic, Silver, and Gold).

• If within 7 calendar days of your initial software activation date you determine that our cloud platform does not meet your technical expectations, you may request a 100% refund of the software subscription fee.
• To qualify, our technical support team will conduct a brief verification session to ensure the issue cannot be resolved via configuration assistance.
• The 7-day money-back guarantee applies only to initial subscriptions and does not apply to subsequent annual ARC renewals or plan upgrades.

The following products, direct pass-through costs, and customized services are strictly non-refundable:

• Consumed WhatsApp Cloud API Credits: Direct utility or marketing conversation fees billed by Meta Platforms Inc. that have already been dispatched.
• On-Site Engineering Deployment & Training: Physical visits by our technical engineers for hardware networking, Marg ERP LAN setup, or on-premise staff training sessions once executed.
• Official Marg Compusoft Third-Party Licenses: Official Marg ERP 9+ serial license keys, silver-to-gold edition upgrades, or barcode module licenses once registered with Marg Compusoft Pvt. Ltd.
• Custom Software & API Development: Dedicated bespoke connector development or customized bot flow scripting tailored exclusively for a client's private workflow.

For clients subscribing to Marg Cloud NVMe Virtual Private Cloud (VPC) hosting, cloud server instances are dedicatedly provisioned with allocated CPU cores, RAM, and isolated static IP addresses.

• Cancellation of Cloud VPC plans within the first 7 days is eligible for a refund minus the standard one-time cloud server provisioning and initial setup charge (₹1,500 + GST).
• After 7 days, Cloud VPC hosting fees are non-refundable for the active billing cycle due to upstream data center infrastructure commitments.

To submit a refund request, clients must follow our structured, transparent verification process:

1. Raise Refund Ticket: Send an email from your registered merchant email address to billing@friendlyaisolution.com with the subject line "Refund Request - [Your Company Name] - [Invoice Number]".
2. Include Proof of Purchase: Attach your original GST tax invoice and payment transaction receipt (UPI UTR / Bank Reference Number).
3. Audit Verification: Our billing audit desk reviews the request within 24 to 48 business hours to verify eligibility under these published terms.
4. Approval & Settlement: Upon approval, written confirmation with refund transaction details will be dispatched immediately via email and WhatsApp.

All approved refunds are credited directly to the original payment source utilized at the time of purchase (Original Bank Account, UPI ID, or Credit/Debit Card):

• Settlement Timeline: 5 to 7 banking business days from the date of formal approval (processing speed varies based on your financial institution's clearing cycle).
• We do not issue physical cash refunds or third-party transfer settlements under any circumstances.
• Statutory GST (18%) previously remitted to the government will be adjusted via standard GST credit notes in accordance with Central GST Act provisions.

In the unlikely event that Friendly AI Solution's core SaaS platform fails to meet our published 99.9% uptime SLA over a full billing month due to unannounced server failures, affected merchants are entitled to service extension credits:

• Outage Exceeding 1.5%: Complimentary 7-day subscription extension credited to the active term.
• Outage Exceeding 5.0%: Complimentary 30-day subscription extension or equivalent billing credit applied toward subsequent ARC renewal.
• Outage claims must be logged within 14 days of the incident and exclude external Meta WhatsApp global downtime or client local internet failures.

We strongly encourage clients to reach out directly to our dedicated billing resolution desk before initiating a bank chargeback or dispute. Our team responds within 24 business hours to ensure fair, friendly, and rapid resolution.